FAQ's

FREQUENTLY ASKED QUESTIONS

HOW CAN I CONTACT YOU?

We have 24/7 on website, or email support@adinawears.com.

WHAT SIZE SHOULD I ORDER?

Head to our 24/7 email support@adinawears.com so we can help you personally find your best fit! We have also created a sizing guide, which can be seen here.

HOW MUCH DOES DELIVERY COST?

We offer a flat rate of $8 however if you like to receive your order faster we offer you a flat rate of $25 per order up to 5kg in weight.

WHAT PAYMENT METHODS DOES ADINAWEARS  ACCEPT?

 

Currently we accept Credit Card Payments and Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request!

Please contact us directly at support@adivawears.com to arrange this.

 

IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?

Absolutely! adinawears is based in Jersey CI, managed and run by an Australian Company.  adinawears uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.

 

However, if you are still concerned with placing your order, please contact support@adinawears.com and we will contact you regarding an alternative method to place your order!

HOW CAN I CHANGE OR CANCEL MY ORDER?

If you need to make any changes to your order, please contact us at orders@adinawears.com before 8am AET not later than one day after placing the order.  We will not be able to make any changes beyond that period.

WHEN WILL MY ORDER ARRIVE?

We generally deliver all orders in 10-35 working days

 

There may be the occasional delay due to Customs Clearance processes which are out of our control

 

adinawears uses various couriers and postal services.

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email support@adinawears.com

 

WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?

A Pre-order item is one that you order before we have it in our inventory.  You may cancel up until the time your order has been processed. To cancel, you may e-mail us at support@adinawears.com.

I ORDERED AN AVAILABLE SET WITH A PRE-ORDER, WILL THEY SHIP SEPARATELY?

We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please e-mail us at support@adinawears.com.

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

 

Please be aware that adinawears does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

 

Since these fees are not computed nor applied to orders by adinawears , please contact your local customs office to find out more information if you are unsure of the charges.

WHAT IS YOUR RETURN POLICY?

Requesting a return has never been this easy!

 

We offer 30-days hassle-free return for your

 

To initiate a return, simply email us at support@adinawears.com using the e-mail address used to order the

 

(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)

 

Once the items have been received, you will receive your refund (item price excluding original shipping cost).

 

adinawears cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at support@adinawears.com so we can urgently review the matter for you!